ShieldDial (“we”, “our”, or “us”) provides call screening and subscription services designed to help you manage unwanted calls. This Privacy Policy explains how we collect, use, and share information when you use our Android application, backend services, and related features (collectively, the “Services”). By using the Services you agree to this Privacy Policy. If you do not agree, please refrain from using the Services.
Information We Collect
We collect the following types of information to deliver the Services:
- Account and Contact Information
- Phone number, country, and optional Google account identifier collected during enrollment, trial requests, or subscription purchases.
- Device Identifiers
- Device ID generated from Android device information (Android ID or fallback identifier) to detect trial abuse and help secure subscriptions.
- Subscription and Billing Information
- Purchase tokens, product identifiers, subscription type, trial usage status, and timestamps received from Google Play Billing and stored in our systems to manage entitlements.
- Usage Information
- Logs of trial eligibility checks, subscription activations, and relevant device state changes needed to ensure the Services function correctly.
- Diagnostics
- Crash reports, error messages, and limited technical details to diagnose issues, improve stability, and measure service performance.
How We Use Information
We use collected information solely to operate, maintain, and enhance the Services, including to:
- Provide call screening, trial eligibility, and subscription features.
- Verify free trial usage and prevent misuse across devices or accounts.
- Process and verify Google Play purchases, renewals, and cancellations.
- Sync subscription status between your device and our backend systems.
- Communicate important updates, subscription notices, or support replies.
- Monitor service reliability, troubleshoot issues, and improve security.
Legal Bases for Processing
Depending on your jurisdiction, we rely on the following legal bases:
- Performance of a contract to deliver the Services you request.
- Legitimate interests such as detecting fraud and improving security.
- Compliance with legal obligations when responding to lawful requests.
- Consent where required for optional analytics or communications.
How We Share Information
We do not sell your personal information. We may share limited data in the following situations:
- Service providers: Vendors that assist with infrastructure, analytics, or customer support operate under contractual confidentiality.
- Google Play: Purchase tokens and related data are exchanged with Google Play Billing to verify entitlements.
- Legal compliance: We may disclose information in response to lawful requests, court orders, or to protect our rights and safety.
- Business transfers: In the event of a merger or acquisition, data may transfer to a new owner subject to this Privacy Policy or equivalent protections.
Data Retention
We retain personal information for as long as necessary to deliver the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Trial records and subscription logs are kept to prevent trial abuse and maintain accurate billing history. When data is no longer needed we delete or anonymize it in accordance with our retention policies.
Your Choices and Rights
You may exercise the following rights subject to applicable law:
- Access, correct, or delete personal data stored in your account by contacting our support team.
- Opt out of marketing communications by using the unsubscribe instructions in our emails.
- Request export of your data or restrict certain processing where legally permitted.
- Disable certain device permissions through Android settings, understanding that doing so may limit app functionality.
We will respond to verified requests within the timeframe required by local regulations.
Security
We implement administrative, technical, and physical safeguards designed to protect your data against unauthorized access, alteration, or disclosure. Despite these efforts, no security measures are perfect, and we cannot guarantee absolute security.
Children’s Privacy
ShieldDial is not directed to children under the age required for parental consent in your jurisdiction (typically 13 or 16). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
International Data Transfers
Our servers may be located in the United States or other countries. By using the Services you consent to the transfer and processing of your data in jurisdictions that may have different data protection laws than your own.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will post the revised policy with an updated effective date. Material changes will be communicated through the app or via email when appropriate.
Contact Us
If you have questions or requests related to this Privacy Policy, please contact:
ShieldDial Privacy Team
Email: privacy@shielddial.com